Safety and Security

Q: What’s the catch? Are these the same tours as others, or are they modified? Do I have to attend a timeshare presentation?

A: There’s no catch! These are the same tours others sell (and some exclusive ones), but we offer them at lower prices and even include a free discount card. No timeshare presentations, just real savings.

Q: Can I trust you? Why should I pick you?

A: We offer responsive, English-speaking customer service, the best prices, and exclusive perks like a free discount card. We’re certified members of IATA and ASTA, ensuring trust and quality service.

Q: Is reserving online safe? It makes me nervous…

A: Reserving online is secure. Your credit card information is encrypted with the highest level of security, ensuring no human access. Plus, credit card purchases offer fraud protection for added peace of mind.

Q: Why should I book with you instead of waiting until I arrive?

A: We offer lower prices, exclusive discounts, and secure, hassle-free booking. Avoid pressure sales and scams while ensuring your spot on popular tours before arrival.

Q: Do I need to pay in advance? Do you accept credit cards?

A: Yes, payment in advance is required. We accept Visa, MasterCard, and Discover, ensuring secure transactions with no added fees for credit card payments.

Q: What happens after I make a reservation?

• You’ll receive an email receipt immediately as confirmation.
• Within 24 hours, you’ll get an electronic ticket to print and bring to your tour.
• Follow the ticket’s instructions for meeting times and locations.

Q: How long will it take to get a taxi? How much will it cost?

A: Taxi rates from cruise piers are listed on our tour pages. Travel times are short and convenient for most locations.

Q: Is there a bus like in Cancun?

A: Not really. Most transportation in Cozumel is by taxi, rental car, or scooter.

Q: What if it rains on the day of my tour?

A: If the tour isn’t canceled, there are no refunds. In the rare case of a storm, a full refund will be issued.

Q: What if my ship is late or doesn’t make it to port?

A: If your ship doesn’t port as scheduled, you’ll receive a 100% refund—no fees or hidden charges.

Q: What is your cancellation policy?

A: Cancellations are accepted up to 48 hours before the tour, with a small 5% processing fee. Within 48 hours, reservations are non-refundable.